Enterprise Back-Office, Automated.

AI Customer Support

Customer Service Always on

Answers questions from your knowledge base, resolves cases, and escalates to a human when needed.

Answers from your knowledge base using your brand voice, resolves common cases and keeps the customer informed across voice, WhatsApp, web and email. It can troubleshoot product issues, handle order questions and detect when sentiment turns negative.

Low-confidence or sensitive cases are escalated to a human with the conversation history attached. The outcome becomes a training example, so the support layer gets more accurate over time.

AI Collections

Finance & Collections

Follows up on pending payments, confirms the amount, and sends a payment link or agrees on the next step.

Follows up on pending payments with a calm, consistent tone, confirms balances and invoice details, and sends a payment link when the customer is ready. It can also negotiate payment plans within the policy your finance team defines.

Disputes, hardship cases and exceptions are routed to a human specialist. Every promise-to-pay and next step is written back to your CRM so the team always has the full picture.

AI Lead Qualification

Sales

Qualifies prospects with discovery questions, records them in your CRM, and books the next meeting.

Runs discovery with every inbound lead, qualifies against your ICP and records the answers directly in the CRM. When the fit is right, it books the next meeting on the rep's calendar and follows up across WhatsApp and email.

Sales-ready conversations are handed to your team with context; edge cases and strategic accounts are flagged for human review. No lead waits for a first response.

AI Recruiter

Human Resources

Screens candidates against the job requirements and coordinates interviews with your team.

Screens candidates against the job requirements, runs a structured first-round interview and builds a shortlist for the hiring team. It coordinates interview slots and keeps candidates informed through every stage.

Judgment calls, offer conversations and sensitive candidate situations are escalated to a recruiter. The result is more time for the conversations that actually need a human.

AI Renewals

Customer Success

Confirms the renewal with the customer and routes pricing or exceptions to the account executive.

Confirms renewal intent with the customer, reviews contract dates and terms, and schedules the renewal conversation with the right owner. Routine confirmations are handled end to end, without chasing.

Pricing questions, exceptions and commercial decisions go to the account executive. Every outcome is logged in the CRM, and a human stays in the loop for the cases that matter.

AI Satisfaction Survey

Customer Experience

Calls the customer, asks one question at a time, rates the experience, and records the result.

Calls customers after a transaction, asks one question at a time and scores the experience in a natural conversation. It captures verbatim feedback and records structured results in your reporting stack.

Negative or urgent responses are flagged for follow-up, while the rest become a clean signal for product, support and customer success. The survey scales without losing the human touch.

Custom Agent

Custom Build your own

Start from scratch and connect your own prompt, channels, and tools.

Starts from a blank workflow and connects your own prompt, channels and tools. It is built around the job you need to automate, rather than forcing the job into a template.

The 4Geeks team configures the integrations, escalation rules and monitoring, then keeps tuning the agent as your process evolves. You get a custom agent with the same human-in-the-loop layer as the pre-built ones.